CLAIM FORM
Unfortunately, even with professional, careful movers, damages do occur. We would like to continue our relationship with you by providing a quick, fair response to your claim. Please complete this form as quickly, and thoroughly as possible. Claims MUST be received within 60 days of your move. Once you submit this form, an email will go to the manager of the office in your city and he will contact you to discuss your claim. In most cases we can repair items/walls to your satisfaction. When we cannot; we pay $.60/pound per item damaged. If you choose the additional fee insurance; those details will be discussed when our customer service agent contacts you.
   
Customer Name:
Job#
Email:
Which office handled your move?
Best number to reach you?
Date of your move?
Name of workers on you move?
Item that was damaged?
Was the item padded?
Approximate weight of item?
LBS.
Feel free to add any comments:
Please print a copy for your records:
Here To There Movers Summary of Customer Complaint & Inquiry Handling Procedures
To Our Valued Customers:
The department of Transportation, in 49 CFR 375.213, requires that each household good carrier must furnish to each of its prospective individually shipper customers a written description of the customer and inquiry handling procedure established and maintained by the carrier.
All complaints or claims are handled as described in the moving services agreement.
You may also communicate in writing directly with Here To There Movers at its corporate office at the address shown below. If you choose this option, you need to provide us with a photocopy of your communication, either by mail or by fax and include the Customer name & telephone Number. You may also call the telephone number listed below. If an agreement cannot be reached between Here To There Movers and the shipper the arbitration system below will be utilized.


Here To There Movers
Attention: Customer Service Department
6800 E 30th Street
Indianapolis, IN 46219


Each Here To There Movers location is individually owned and operated. Our corporate office will direct your letter accordingly.


Here To There Movers Summary of Arbitration System
Summary of dispute settlement program: Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper Arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. 1. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. 2. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 3. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. There are many arbitration programs available at multiple locations throughout the United States. It is mandatory that JAMS Arbitration services be used and ADR is requested at the option of the shipper. Contact information and other information about JAMS can be found at http://www.jamsadr.com. Please contact Here To There Movers if you wish to participate in or get more information about the arbitration program.
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Each office individually owned and operated; See Contact Us page for License Numbers
Here To There Movers. | ALL RIGHTS RESERVED. Copyright © 2017
Designed By: Money Tree Enterprises, Inc.
6800 E 30th Street Indianapolis, IN 46219
2502 N. Wells Fort Wayne, IN 46808
4445 Old Roberts Rd. Columbus, OH 43228
1524 N. Keowee Dayton, OH 45404
10935 Reed Hartman hwy. Suite C Cincinnati, OH 45242
4702 Summit Dr. Suite 4 Louisville, KY 40229
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Merrillville -
3950 W 73rd Ave. Merrillville, IN 46410
8332 Chapman Hwy. Suite 2 Knoxville, TN 37920
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8260 Poplar Tent Rd. Concord, NC 28027
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High Point -
113 Young Dr. Lexington, NC 27292


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